Providing E-Complaint

The Faculty of Cultural Sciences provides facilities for internal parties (students, staff, lecturers, etc.) to accommodate complaints and suggestions. This facility is called e-complaint and was created by the Information Systems, Infrastructure, Information Technology and Public Relations Manager (hereinafter PSIK). Complaints can be submitted online on the site here. The e-complaint form on the FCS website requires information such as:

• Email
• Name
• NIM/NIK/NIP
• Service Complaints
• Aspects that need improvement
• Suggestions and Feedback for services
• Description of Complaint Details
• Phone Number

External parties (local communities, guests, etc.) can contribute to conveying suggestions and complaints by accessing UB Care. For better performance, UB has rebranded UB E-Complaint to UB Care in 2020.